Refund Policy
Customer satisfaction is our top priority. Every transaction should result in a pleasant, convenient, and successful experience. If you are dissatisfied with our services, we can offer a full or partial refund.

Return of funds to your account on the web-site:

You buy conventional units or a certain piece of service, which are added to your account on our web-site. Each time you use our services we bill your account on our web-site, but not your credit card. If you are not satisfied with the services you paid for, or think the services were not delivered as described, you can ask for return of conventional units to your account on the web-site. You should contact web-site administration and describe reasons of your dissatisfaction. If your claims are grounded your account on the web-site will be credited with respective amount of conventional units.

Refund of remained funds to your credit card:

If you cancel your registration on the web-site, you can ask for refund of remained funds to your credit card account if your last payment was not longer that 30 days ago. All refunds will be issued back in the same manner that payment was made. If you used a credit card and paid through one of our payment gateways, the charge will be issued back to your credit card; it takes 3 to 10 business days for the money to reach your credit card account after the refund request is processed.

We encourage our customers to contact us with all questions about payments:

• NOK Group s.r.o.
• reg. 28539362
• Brehova 202/4
• Prague, Czech Republic
• tel. +420234290835
• info@nok-group.eu